Cancellation Policies
We offer 3 different types of Cancellation Policies and it is the property owner who selects the one which he wants to apply to his apartments. During the reservation process, you will know which one is the one applied to the accommodation which you like.
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Flexible: Reserve and pay the rest on arrival
- At the time of completing your reservation, you will need to make part of the payment in order to confirm your booking
- This amount will not be refundable at any time.
- The remaining amount for the reservation will be paid on arrival at the apartment.
- If you decide to cancel the reservation before your arrrival, there is no additional cancellation cost.
- The cancellation request has to be done by email or through the contact form which you will find on the webpage and during the opening hours of our Customer Care department.
- We will not admit any cancellations either by telephone or outside these opening hours.
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Check in
If you decide to cancel prior to arrival, there is no additional penalization
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Check out
If you arrive at the apartment and decide to leave prior to the departure date, you will not receive any refund.
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Moderate: Refund 8 days prior to arrival date
- If you cancel your reservation, the amount for the service is never refundable.
- If you have been charged the full amount for your reservation and you cancel, the refund of the remaining amount will depend on how long in advance the cancellation is processed (see figure)
- The cancellation request has to be done by email or through the contact form which you will find on the webpage and during the opening hours of our Customer Care department.
- We will not admit any cancellations either by telephone or outside these opening hours.
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7 days prior
In order to obtain the refund of the full amount, the cancellation must be processed at least 8 days prior to the arrival date.
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If you decide to cancel between 3 days and 7 days prior to the arrival date, you will receive the refund of 50% of the stay.
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Check in
If you cancel 2 days or less prior to the arrival date, you will not receive any refund.
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Check out
If you arrive at the apartment but decide to leave prior to the departure date, you will not receive any refund.
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Strict: Without penalization until 45 days prior to the arrival date
- If you cancel your reservation, the amount for the service is never refundable.
- If you have been charged the full amount for your reservation and you cancel, the refund of the remaining amount will be 100% if you cancel 45 days or more prior to the arrival date.
- The cancellation request has to be done by email or through the contact form which you will find on the webpage and during the opening hours of our Customer Care department.
- We will not admit any cancellations either by telephone or outside these opening hours.
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45 days prior
In order to obtain the refund of the full amount, the cancellation must be processed at least 45 days prior to the arrival date.
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Check in
If you decide to cancel less than 45 days from the arrival date, you will not receive any refund.
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Check out
If you arrive at the apartment and decide to leave prior to the departure date, you will not receive any refund.
