Get to know 'Oh'
- Reasons to book with us
- The story so far
- The charities we champion
- How our clients rate us
- Hot off the press
Get to the nitty gritty
Want more on 'Oh'?
- Follow us on LinkedIn
Need to get in touch with us?
Planning a trip abroad can be stressful, and often it's the minor details that keep you awake at night. Whatever your query, we're here every single day of the year to help put your mind at rest. Contact us below.
To save you some time...
Why not check out our FAQs to see if your question is covered?
- Bookings
-
Making your reservation
Take a look at the pages of our apartments to find a property which you like. Enter your dates and details, and click on book, which will take you through to our booking form. You will see the full and final price of the reservation both at the top and at the bottom of the form. Just fill in all your details, including your payment details, and select book now to complete your reservation.
-
Making the pre-payment
When you book your apartment well ask you to pay an initial amount, called the pre-payment. You can pay this by credit card or by PayPal.
-
Your booking confirmation
We will send you an email confirming your booking, with all the details you need. In the GowithOh APP you will find all the booking details as well as a map with the location of the apartment.
-
Paying the outstanding balance
In the majority of cases, you will need to pay the outstanding rental and the security deposit on arrival at the apartment and in cash (and in the local currency)
. In some destinations where it is necessary to pay a tourist tax, it will also be indicated how to pay it too. In some cases, apartment owners require the full payment (the pre-payment and outstanding rental) in advance. If this is the case, we will request from you the outstanding amount 45 days before your arrival date at the apartment. You can pay this amount easily either by credit card or PayPal.
. Please bear in mind that the amount of the security deposit will need to be handed at the time of the arrival at the apartment in cash and in the local currency. -
Receiving the keys
Please confirm your arrival time four days prior to your arrival at the apartment. Confirm this information directly to your contact person. You will find all contact details included in our booking confirmation. At the time of receiving the keys, you will be required to pay the remaining amount and/or the security deposit.
- Payment
- Your 'Oh' apartment
- Reviews
- All about 'Oh'
- City discounts
Here are the steps from start to finish:
If you would like to cancel your apartment booking, please let us know by entering the client area directly or filling out our contact form. When we receive your message we will confirm that your booking has been cancelled (our office hours are from 11am to 8pm, Spanish time).
In terms of refunds, the amount that you will get back depends on the specific terms and conditions of the apartment you had booked. If your apartment required the full rental payment 45 days in advance of your arrival, and you subsequently cancel your booking, neither the pre-payment or rental will be refunded.
If you have made the pre-payment but still have to pay the full rental on arrival, and subsequently cancel your booking, you will lose the pre-payment amount.
In the case of a no-show, or if a client cancels with less than two days before they are due to arrive, we reserve the right to charge 50% of the outstanding rental amount.
For hotel bookings:
If you need to cancel your hotel booking, please get in touch with us in the first instance rather than the hotel itself by entering the client area directly or filling out our contact form. When we receive your message we will confirm that your booking has been cancelled (our office hours are from 11am to 8pm, Spanish time).
The hotels policy on refunds depends largely on the tariff that was on offer when you made your booking. You will always be able to see what amount would be refundable in the case of cancellation as you proceed throughout the booking process.
Its not possible to make a reservation by email seeing as we will need the details of your credit card and communication via email is not a secure way of sending this information. You may send us an email and we will call you to help you make your reservation.
When youre searching for accommodation, you can also use the many filters available to help you find exactly what youre looking for.
For the purposes of the booking, adults are classed as everyone other than infants younger than two years old (who go for free). Please include the total number of people in the search box when youre carrying out your initial search. You dont have to account for any infants less than 2 years old at this stage, but we will ask you for the ages of everyone on the booking later, so that the property owner is aware of this information in advance.
Do you charge any booking fees or commission?You can see proof of this in our lowest price guarantee. If you find the same reservation cheaper elsewhere online, we will refund you double the difference for apartments and 20 euros plus the difference for hotels.
In the majority of cases, you will then be required to pay the outstanding amount and security deposit in cash (and in local currency) when you check in to the apartment. A very small number of owners will accept credit card payments at this point - please check with your contact person beforehand to find out.
In a few cases, apartment owners require full payment (the pre-payment and outstanding amount) 45 days prior to the arrival date. In this case well request the outstanding payment from you 45 days before youre due to arrive, and this amount can be charged easily using either a credit card or PayPal.
Please bear in mind that you will always need to pay the security deposit on arrival at the apartment in cash and in the local currency.
For reservations of apartments :
You can make the pre-payment by PayPal or any of the cards mentioned above.
In most cases you will then pay the outstanding amount and security deposit in cash directly to the owner when you arrive at the apartment (and in the local currency). In some destinations where it is necessary to pay a tourist tax, it will also be indicated how to pay it. Some owners also accept bank transfers beforehand or credit card payments on arriving at the apartment. If you prefer one of these options, please check with your contact person (full details will be provided in your booking confirmation email).
If you need a receipt for the payment you make on arrival at the apartment (regarding the outstanding rental and the security deposit), please request it in advance when you agree on a meeting time for the handover of the keys directly to your contact person.
Sensitive information is encrypted and protected with the best encryption software in the industry SSL (128 bit encryption). When youre on a secure page of our site (the booking form, for example), youll see that the padlock icon in your browsers status bar appears locked, as opposed to open when youre merely browsing the site.
Offline user information is equally secure; all sensitive information is restricted in our offices, and all employees are kept up-to-date on our security and privacy practices. Find out more information on our security policies
Once you have completed your booking we will send you an email confirming all the details about your stay, including the full address of the apartment.
The vast majority of the apartments offer cleaning products and toilet articles which you can use on your arrival date if necessary. For the rest of your stay you will be able to purchase them in any shop of the city, or even bring them directly from home if you like.
Please be aware that in most cases, you will be required to pay the deposit in cash. In some cases, the owner may ask you to provide your credit card details instead. What happens then is that this amount will be blocked on your credit card rather than actually charged.
At the time of leaving the apartment, and after having checked the apartment and found that everything is OK, the owner will return the security deposit back to you. If youve given your credit card details for the deposit, the block previously applied to it will be removed, so no actual money needs to be refunded to your card.
Please remember that you need to confirm your exact arrival time with your contact person four days before your arrival date. You will find all contact details included in the reservation confirmation.
We want you to have every detail you might possibly need to help choose the holiday rental which best suits your needs. To help you in your decision we include detailed descriptions with texts, photos, a floor plan, an interactive Google map, an inventory of the equipment and previous guests' reviews of the property.
If you have still got a question about a specific property, you can ask us through the webpage or by contacting us by calling us or by email at any time.
Our Commercial Department selects only apartments that meet certain quality requirements and which allow us to guarantee our product as a leading product in the market. We also perform periodic quality checks of the apartments that appear on our website with the stamp of exclusivity.
On the other hand, all client comments which we receive are transferred to the owners so that they can take action on the improvements suggested by customers and improve the quality of our product which increases on a day to day basis.
For all of these reasons, our customers have valued us with a 9 out of 10 for the overall quality of our service. As a leading company, we work to provide our customers with the best product, and in order to ensure this, we maintain a relationship of trust with the property owners that allows us to be able to give them advise to make your stay unforgettable.
Our Commercial Department selects only apartments that meet certain quality requirements and which allow us to guarantee our product as a leading product in the market. We also perform periodic quality checks of the apartments that appear on our website with the stamp of exclusivity.
On the other hand, all client comments which we receive are transferred to the owners so that they can take action on the improvements suggested by customers and improve the quality of our product which increases on a day to day basis.
For all of these reasons, our customers have valued us with a 9 out of 10 for the overall quality of our service.
If you are unable to contact that person, you must contact our Customer Service Department, always during your stay, in order to assist you as an intermediate, as soon as possible.
Through these comments we can also demonstrate the care we take with the selection and management of the properties which are published on our website. Please note that if a property's review score consistently falls below a certain standard, we will remove it from our site altogether. That's why it's unlikely that you will ever find a property with a truly poor score.
Open House Spain S.L.U. Pelayo 42, 3, 3 08001 Barcelona, Spain
Please have a look at the Contact section of our webpage for full information on the different ways to get in touch with us.
These discounts are free with every booking and are exclusively available through our company. We dont get any commission from these recommendations theyre simply things that we think will add to your experience of the city.
Dont worry if youve forgotten to print the vouchers off before you arrive just send us an email or give us a phone and well resend you the link.
Other useful contacts
- info@gowithoh.com